Return Policy

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return policy

We’ll gladly accept returns or exchanges for any Dermalogicatrinidad.com purchases and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service.

Please follow the simple instructions below:

  1. Place the unused item in its original condition into original shipper packaging.
  2. Contact our Customer Service at 1 868 224 5717 to obtain your RMA (Return Merchandise Authorization).
  3. We will e-mail or call you to arrange pick-up or advise instructions to return the goods to us and provide you with a summary of the RMA transaction for your records.
  4.  Once we receive your returned product(s), we will issue your replacement or refund immediately.

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.